FAQ
Account setup
1) How do I setup an account? What is a "qualified" trade/re-seller account?
Setting up an account is quick and easy, click here to sign up today! When you become a qualified trade printer you are entitled to additional discounted prices.
2) Do you sell to the public?
We sell to trade printers, print brokers and copy shops.
File Preparation
1) Hints on file preparation
1) 0.125" total bleed all around (0.0625" for each side) is required.
2) All images must be cmyk at 300 dpi.
3) Embed or outline all fonts.
4) Embed all images.
5) Multiple page documents should be prepared as one PDF file with multiple pages.
(example: 2 sided flyer is a 2 page PDF)
6) Make high res PDF from your file.
Read our FAQ page for more information.
2) How to prepare your file as PDF for print from Adobe InDesign, Adobe
Illustrator and QuarkXpress?
Save as high resolution PDF/X-4 or PDF/X-1 file directly from Adobe
InDesign, Adobe Illustrator or QuarkXpress. Or use Sina Lite's PDF
Joboption to be more precise.
3) How to save your file to print from Adobe Photoshop?
Make sure your colour mode is CMYK. Save as PDF or tiff from Adobe
Photoshop with selected disregard layers under layers compression.
4) What is head to head?
As you see it is self explanatory. Front or page one should be as you see on your monitor and page should be positioned the same way.
5) What type of files do you accept?
We strongly recommend high resolution PDF files. Read more on how to prepare PDF files. However, we accept the following file formats; Adobe Illustrator (.ai and .eps), Adobe InDesign, Adobe PhotoShop (.tiff, .jpg and flattened .psd) and MicroSoft Word.
6) What is overprint, and how can it ruin my file?
Overprinting refers to the process of printing one colour on top of another. If you do not want this to happen make sure that the overprint option in turned off in your document.
7) How to prepare your file to print a two sided product?
8) How to prepare your file to print a book?
Save your artwork as a single page spread PDF/X-4 or PDF/X-1 with bleed. The best is to use Sina's PDF Joboption to produce flawless DPF. Click here to read more on how to used Sina's PDF Joboption. The file for an 8pg book should contain 8 pages.
Click here to download templates.
9) Will I receive an order confirmation email?
You will receive an order confirmation e-mail containing the job and order number. Please use these numbers when inquiring about your order.
10) How to embed a image or images in your file?
Adobe InDesign: Window > Links
Choose the image you want to embed from the list and click on the arrow and select "Embed File".
Adobe Illustrator: Window > Links
Choose the image you want to embed from the list and click on the arrow and select "Embed Image".
11) How to combine two or more PDF files to create a multi-page PDF?
Choose Combine Files from File menu. Then choose files you like to combine and follow procedures.
12) How to outline your fonts in Adobe InDesign and Adobe Illustrator?
Select your text box. Under Type menu select Create Outlines.
Ordering / Tracking your job
Order Jobs
1. Go to "Order Jobs" on the top navigation bar.
2. Choose the type of project from Sina Lite's Catalog.
3. This will take you to a page that has layout options (example: One sided, two sided, various sizes and formats). Decide on which one fits your project and click "Upload".
1) How do I upload my File?
Next click "Browse", a window will pop up allowing you to choose your file from your computer. Choose the appropriate file and click "Open", then press "Continue" to upload the file.
2) How do I specify my job?
The first step in uploading your project is selecting your "Job Specifications". Once you have specified this click "Continue".
3) What is a file report?
File Report will
display all your project's problems (if there are any). You may
choose to ignore/skip the problems for now and have them addressed
by Sina Lite. If you wish to continue you must check the box to
agree to processed and then click "Continue".
4) How do I preview my job?
Preview will show you an instant proof of your project. If you are satisfied with what you see, check off to processed. By clicking "Add to Cart" will add your project to your shopping chart and bring you back to Sina's Catalog for you to continue shopping with your displayed sub total on the right hand side of your screen. By clicking "Add to chart & Order" will bring you to your list of jobs, where you can save your project for later, delete a project and select how many of each project you would like to order.
Once you decide what you would like to order click on "Get Quote", receive the price and then click on "Proceed to Checkout". Please Note: The displayed price does not include taxes and shipping.
5) How do I specify shipping?
We use FedEx for shipping. This step requires you to choose the address and service. The services included are as follows: FedEx Ground, and FedEx Express. Once you have completed this step click on "Continue."
6) How do I pay?
You can view all of your billing information before placing the order. Verify all relevant information, check off that you accept the terms and then click "Place Your Order." This brings you to where you fill out your credit card information to complete your order. We accept Visa, Mastercard and American Express.
Track Jobs
1) What does the Saved Jobs menu do?
This is where all uploaded projects are saved.
2) What does the Shopping Cart menu do?
All projects that you have uploaded and are waiting to be ordered.
3) What does the Approval menu do?
A list of projects that have been approved, pending approval or rejected.
4) What does the Printing menu do?
Showing you the status of all submitted projects.
5) What does the Shipping menu do?
Showing you the shipping status of all projects. The projects that have been shipped you will see the tracking number for your reference.
6) What does the Received menu do?
History of all placed orders.
7) What does the Search menu do?
You can search through your projects using a system that manages all your orders.
Manage Account
1) What does the Account menu do?
Stores all your contact information.
Production
1) What type of printing is used?
We used offset printing and digital offset. We do not use digital colour printers.
2) What is the turn around time?
Sina Lite's turn
around time is 2-3 business days for printing for most jobs. Jobs
that require additional bindery 4-5 business days. Shipping time
depends on the shipping method choosen and your delivery location.
3) What is your cut off time?
Sina Lite's cut off time is 12pm.
Shipping
1) What carrier does Sina Lite use?
Sina Lite uses FedEx for all our carrier needs.
2) Can I use my own FedEx account number?
Not at this time, but we will implement this feature in near future.
3) Where do you ship to?
Sina Lite ships to anywhere in Canada.
PDF Joboption
1) How do you Install the Adobe Acrobat or PDF Joboptions File?
Adobe Acrobat Distiller, and many other Adobe applications use preset joboptions files to quickly create PDF files. This file is simply a list of pre-selected settings that can be easily customized to create exactly the type of PDF you want. You just need to select the correct job option and you will get the correct PDF, first time, every time.
2) How do you use Joboptions Settings Using the Menu?
The easiest way to add new job options files to Distiller is to add them by using the menu. This method works exactly the same way whether you are using a Mac or a Windows PC. Simply follow these steps:
- On the Distiller menu go to: Settings > Add Adobe PDF Settings
- Navigate to the Sina.joboptions file and click OK.
The new settings should now be available. Selecting the new Joboptions setting.
3) How do you Add Joboptions by Copying the Joboptions Settings file?
Another way to install these files is by simply copying them to the one of these locations. The locations vary depending upon your version of Distiller and there might be more than one place that you can put the file. The joboptions will become available immediately, you do not need to restart the application.
4) How do you install Joboption If you are running Mac OS X?
Acrobat 6
Users > Shared > Adobe PDF 6.0 > Settings
Acrobat 7 or 8
Library > Application Support > Adobe PDF > Settings
or you may also copy the files to this location . . .
Library > Application Support > Adobe > Adobe PDF > Settings.
5) How do you install Joboption If you are running Windows?
Program Files > Adobe > Adobe Acrobat > Distiller > Settings
Acrobat 6
Documents and Settings > All Users > Shared Documents > Adobe PDF 6.0 > Settings
Acrobat 7
Documents and Settings > All Users > Shared Documents > Adobe PDF > Settings
or you may also copy the files to this location . . .
Program Files > Adobe > Acrobat 7.0 > Distiller > Settings
Acrobat 8
Documents and Settings > All Users > Shared Documents > Adobe PDF > Settings
or you may also copy the file to this location . . .
Program Files > Adobe > Acrobat 8.0 > Acrobat > Settings
Click here to download Sina Lite's Joboptions setting.
General
1) What is Bleed?
Bleed is a printing term that refers to printing that goes beyond the edge of the sheet after trimming. The bleed is the part on the side of your document that gives the printer that small amount of space to move around paper and design inconsistencies. Failing to provide bleed information and crop marks can result in finished pieces showing a thin area of white on the edge. Minimum 0.125" total bleed (0.0625" for each side) is required.
Click here to download templates.
2) What are Trim Marks?
The area marked by the red lines is called the trim line. This is the finished size of the product. The actual cut happens close to the trim line, but due to the mechanical tolerances involved in printing, the actual cut can happen anywhere from the bleed area to the safe margin. This is why it is important to keep your text and important images within the safe margin.
Click here to download templates.
3) What is Safe Margin?
The area marked by the green line is called the safe margin. Please remember to keep all important information, like names, addresses, phone numbers or logos within the safe margin (at least 1/16" (0.0625") from the cut line) to ensure that they aren't cut off when your document is trimmed.
Click here to download templates.
4) What is PDF?
Portable document format (PDF). PDF is used for representing two-dimensional documents in a manner independent of the application software, hardware, and operating system. Each PDF file encapsulates a complete description of a fixed-layout 2-D document that includes the text, fonts, images, and 2-D vector graphics which compose the documents.
5) What is Resolution?
Image resolution describes the detail an image holds. The term applies equally to digital images, film images, and other types of images. Higher resolution means more image detail. Images should be 200 - 300 dpi.
6) What is DPI?
DPI (dots per inch) is a measurement of printer resolution. The more dots per inch, the higher the resolution.
7) What is CMYK?
CMYK (short for cyan, magenta, yellow, and key (black), and often referred to as process color or four color) is a subtractive color model, used in color printing, also used to describe the printing process itself. The CMYK color model is an subtractive color model in which uses white as the natural color of the paper or other background, while black results from a full combination of colored inks. Ensure all your images are CMYK.
8) What is RGB?
The RGB color model is an additive color model in which red, green, and blue light are added together in various ways to reproduce a broad array of colors. The name of the model comes from the initials of the three additive primary colors, red, green, and blue. Ensure all your images are converted to CMYK.
9) What are vector Images / graphics?
Vector images use mathematical equations to define each component of an image. This allows vector images to retain their high-quality at any size. Programs like Adobe Illustrator, Corel Draw, or Adobe Freehand use vector graphics. Vector images should be used for all text and logos, if possible. They return the clearest image and can be re-sized without losing resolution.
10) What is Raster Image?
A raster image is composed of a collection of tiny dots called pixels. When these pixels are small, and placed close together, they fool the eye into forming a single image. Raster images work great when subtle gradations of color are necessary. Because they contain a fixed number of pixels, a major disadvantage of raster images is that their quality suffers when they are enlarged or otherwise transformed.
9) Can I make changes to my order after my order is placed?
Within one hour of ordering, please contact support@sinalite.com immediately to confirm changes are still possible for your order.
10) What do I do if I have a problem with my printed job?
If you do have problems with your printed job please contact us at support@sinalite.com.
11) Where do I find a PST exempt form?
